Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 714-375-3145 or make an appointment online!
Tina E, 09/19/2023
I am sooooooo SO HAPPY I found a genuinely GOOD, FAIR & HONEST shop to take my vehicle to. I was very skeptical to try yet another auto shop as I've been raked over the coals, and bent over with no Vaseline so many times before. It's painful you know. Now, I can put my fears to rest and I firmly believe I've found the best. These guys were honest as to what I did and did NOT NEED. They did not call with a laundry list of repairs or try to pressure me in any way. The quote they gave me was fair and the work was completed and correct and done before the end of their work day which was a PLUS for me. Thank you Dave, Omar and Staff for an exceptional first time experience. I have finally found my GO TO SPOT for my vehicle needs. Thank you Val & Mike for training the guys to do it right. My heart and thoughts are with you both.