- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
what our customers say
They were very helpful. Excellent service. They found some additional needed repairs when they took the car apart but they only charged me for the additional parts but no additional labor. I was very happy with that!
I had an amazing experience. Val was so sweet and extremely helpful. I recently moved to CA from NC and had to get a safety and emissions inspection done and Val went above and beyond to get me scheduled and get my inspection completed. Make sure to go to Val and Mike's Auto Repair for any of your vehicle needs. You'll be so happy you did!
